Delivery typically takes 2–5 business days for major centres and 5–7 business days for remote areas. Live fish are shipped overnight for next-day delivery where possible. We use insulated packaging to ensure your aquatic life arrives healthy.
Yes, we stand behind a DOA Guarantee on all fish. If your fish arrives in poor condition, please send us a clear photo within 2 hours of delivery via WhatsApp or email and we will make it right with a replacement or store credit.
We accept Visa, Mastercard, EFT (electronic funds transfer), and instant EFT via Ozow. All payments are processed securely through our checkout. Your payment details are never stored on our servers.
Yes, you can cancel or modify your order within 1 hour of placing it. After that window, orders enter processing and may not be changeable. Contact us on WhatsApp with your order number for the fastest assistance.
Yes, we carry a carefully selected range of marine fish, corals, and invertebrates. Browse our Marine category to see current stock availability and delivery options for your area.
A good rule of thumb is 1 cm of adult fish per 1 litre of water. Most freshwater community fish thrive in 60 L+ tanks. Larger species like cichlids or discus need 150 L+. Check our Help & Advice guides for species-specific recommendations.
Equipment and dry goods can be returned within 14 days of delivery, unused and in original packaging, for a full refund or exchange. Contact us to initiate a return. Return shipping costs are covered if the item is faulty.
Yes, we offer discounted pricing for bulk orders and wholesale accounts. Reach out via our Contact page or WhatsApp with your requirements and we will put together a custom quote.