At Sacred Aquatics, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information.
Information We Collect
When you place an order or create an account on our website, we collect the following information:
- Your name, email address, phone number, and delivery address
- Order history and payment details (payment processing is handled securely by our payment gateway partners)
- Communication records when you contact us via WhatsApp, email, or other channels
How We Use Your Information
We use your personal information solely for:
- Processing and fulfilling your orders
- Communicating with you about your orders, deliveries, and customer service requests
- Sending promotional offers and updates only if you have opted in to receive them
- Improving our website, products, and services
Information Sharing
We do not sell, trade, or share your personal information with third parties except:
- As required for order processing and delivery (courier services, payment processors)
- When required by law or to protect our legal rights
Data Security
We implement reasonable security measures to protect your personal information. All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store full credit card details on our servers.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by South African law.
Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
Cookies
Our website uses cookies to improve your browsing experience and for analytics. You can control cookie settings through your browser preferences.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights under POPIA, please contact us via WhatsApp or email.